Platform

One layer under every conversation.

Channels, orchestration, intelligence and analytics as four composable layers. Use one, or let the whole stack run your customer communication.

WhatsApp
SMS
RCS
Voice / IVR
Email
Web & in-app
Orchestration engine
routing · retries · fallback chains · rate shaping · journey logic
Intelligence

Intent, sentiment, summary, copilot drafts, voice agents.

Agent workspace

Unified inbox, queues, SLA timers, macros.

Analytics

Delivery, cost, CSAT, containment, per-channel funnels.

Integrations

CRM, ERP, helpdesk, data warehouse, webhooks.

Six channel tiles (WhatsApp, SMS, RCS, Voice / IVR, Email, Web & in-app) flow down into the Orchestration engine (Routing · retries · fallback chains · rate shaping · journey logic), which feeds four capability cards: Intelligence (Intent, sentiment, summary, copilot drafts, voice agents.), Agent workspace (Unified inbox, queues, SLA timers, macros.), Analytics (Delivery, cost, CSAT, containment, per-channel funnels.), and Integrations (CRM, ERP, helpdesk, data warehouse, webhooks.).

Trust

Built for regulated traffic.

Encryption in transit and at rest, regional residency in India, UAE, Singapore and the EU, granular retention windows, and consent state tracked per channel per customer.

SOC 2
Type II audited
ISO 27001
Certified ISMS
GDPR
DPA + SCCs
DLT
TRAI compliant
99.98%
Rolling 12-month uptime
24/7
NOC with 15-min response
Developers

Sandbox in five minutes.

SDKsNode, Python, PHP, Java, Go — plus plain REST.
WebhooksSigned events for delivery, replies, call status.
SandboxFree test numbers and simulated failure modes.
SupportShared Slack channel with our platform engineers.
POST api.supremeonesoftware.com/v2/messages200 OK
// node
const nm = require('northmark');
await nm.messages.send({
  to: '+919876543210',
  channel: ['whatsapp', 'rcs', 'sms'],
  template: 'otp_login', vars: { code }
});
Status

The last 12 months, honestly.

99.98%
Uptime
2
Incidents > 15 min
6 min
Median resolution
4
Data centres live

Full incident history and live status at status.supremeonesoftware.com.

Switching over

Migrating from another provider is routine.

Templates, contacts and number porting move in parallel with your existing vendor until we cut over — no downtime window, no re-verification from scratch.

01
Audit current setup

Templates, numbers, volumes, integrations.

02
Parallel run

Traffic mirrored on both platforms for two weeks.

03
Cutover

Numbers ported, old vendor decommissioned.

One layer under every conversation.

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