Product suite

Six channels. One API key.

Messaging, voice and AI infrastructure we build and operate ourselves — carrier-grade routes, one console, one billing account, SDKs in five languages.

# send a WhatsApp template, fall back to SMS
POST https://api.supremeonesoftware.com/v2/messages
{ "to": "+919876543210", "channel": ["whatsapp", "sms"],
  "template": "order_shipped", "vars": { "id": "7741" } }

The suite

Six products, one console.

01Live

WhatsApp Business API

Official BSP access with green-tick verification, template approval handled for you, catalogue and payments support, and a no-code flow builder for two-way conversations.

✓Template library with approval tracking
✓Chatbot flows with human handoff
✓Click-to-WhatsApp ad attribution

99.4%

Delivery rate

380 ms

Median latency

48 hours

Onboarding

Per conversation + ₹0

Pricing

WhatsApp Business · verified ✓09:41

Template · order_shipped

Order 7741 shipped — arriving Thursday by 6 pm. Reply 1 to track, 2 to reschedule.

1 — track it, please

✓✓ Read · flow builder replied in 380 ms

Sender ID · NRTHMKnow

482913 is your one-time password. Valid for 5 minutes. Do not share it with anyone.

✓✓ Delivered · 2.1 sRoute 2 of 4 · voice fallback armed

SMS API

One endpoint for OTP, transactional and promotional traffic with multi-operator failover, DLT registration support in India and delivery receipts pushed to your webhook in real time.

✓Smart routing across redundant carriers
✓OTP service with auto-retry and voice fallback
✓Sender ID and DLT template management

12k / sec

Throughput

< 3 s

OTP delivery

99.95%

Uptime SLA

From ₹0.11 / SMS

Pricing

03New

RCS Messaging

Your brand, verified, inside the native inbox. Rich cards and carousels, suggested replies and actions, typing indicators and read receipts — with automatic SMS fallback where RCS isn't available.

✓Verified sender with logo and brand colour
✓Carousels, calendars and map actions
✓Per-card engagement analytics

3.6× SMS

Read rate

Order 7741 is out for delivery

Arriving today between 4–6 pm

TrackReschedule

Call · 04:12Recording

Auto summary

Customer requested invoice correction for order 7741. Agent raised ticket #2214. Sentiment improved from tense to satisfied. Next step: credit note within 24h.

AI Powered Cloud Telephony

Virtual numbers, click-to-call, call recording and routing on a cloud PBX — with live transcription, sentiment scoring, keyword alerts and an auto-summary written into your CRM before the agent hangs up.

✓Real-time transcription in 11 languages
✓Agent scorecards and compliance flags
✓Salesforce, Zoho and HubSpot sync

AI Omnichannel Communication

Every channel in one agent workspace — WhatsApp, RCS, SMS, voice, email, web and in-app chat — stitched into a single customer timeline. The AI layer drafts replies, classifies intent, routes by skill and escalates on sentiment drop.

✓Unified inbox with SLA timers and queues
✓Copilot replies grounded in your knowledge base
✓Campaign builder with journey branching

42%

Faster FRT

Channels

61%

Auto-resolved

42%

Faster FRT

Channels

61%

Auto-resolved

One thread, one history — an agent picking up a voice call sees the WhatsApp chat from yesterday and the open ticket without switching tabs.

Incoming call → language menu

Intent capture (speech or keypad)

Self-serve answer

Skill queue → agent

IVR Solutions

Design call flows by dragging them. Multilingual menus, speech and DTMF input, skill-based queues, callback instead of hold music, and outbound IVR for reminders, surveys and collections.