Messaging & voice · Unified Team Inbox
Every channel. One inbox. No more dropped chats.
WhatsApp, Instagram, Facebook and web chat in one shared inbox, with assignment, internal notes and SLA timers for the whole team.
Team inboxAllMineUnassigned
PPriya S. WhatsAppCan I change my delivery slot?Assigned · Neha
A@arjun.travels InstagramIs the Goa package still available?New
RRahul M. MessengerThanks, that solved it!Resolved
WWebsite visitor Web chatDo you ship to Dubai?SLA 4 min
The problem
When customer conversations are spread across separate apps, messages get missed, replies get duplicated, and there’s no shared visibility across the team.
How it works
Four steps from setup to results
- Connect your channelsLink WhatsApp, Instagram, Facebook and web chat.
- Assign conversationsRoute chats to the right agent or team automatically.
- Collaborate internallyAdd notes and tags visible only to your team.
- Monitor performanceTrack response times and resolution rates per agent.
Key features
What’s included
Unified Team Inbox runs on the same platform as every other product — one set of contacts, one inbox, one set of reports.
- Multi-channel viewWhatsApp, Instagram, Facebook and web chat in one screen.
- Agent assignmentRoute conversations automatically or manually.
- Tags & internal notesOrganize conversations and leave context for teammates.
- SLA timersGet alerted before a conversation breaches your response-time target.
- Performance reportingSee response times and resolution rates by agent or team.
Benefits
Why it matters
- Removes duplicate replies and dropped chats across channels.
- Gives managers clear visibility into team response times.
- One login instead of switching between multiple apps all day.
Works with
- Facebook Messenger
- Website chat widget
- CRM systems
FAQ
Questions, answered
As many as your plan allows — conversations can be assigned across your whole team.
Yes — route by channel, keyword, availability or round robin.
Yes — you can see a customer’s full history regardless of which channel they used.
Yes, with built-in reporting on response times and resolutions per agent.
Works even better together
Pair it with
Stop juggling apps.
Bring every conversation into one inbox.