Social & automation · Facebook Automation
Never miss a message on Facebook again
Automate Messenger and comment conversations, around the clock.
LLakeside DentalTypically replies instantly
Hi, do you accept insurance?
Yes, we work with most major insurers. Would you like to book a check-up?
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The problem
A lot of local businesses get their first customer inquiry through a Facebook comment or Messenger DM — a slow reply often means a lost customer to a faster competitor.
How it works
Four steps from setup to results
- Connect your pageLink your Facebook Business Page in a few clicks.
- Set up auto-repliesDefine instant responses for common Messenger questions.
- Automate comment-to-DMTurn post and ad comments into private conversations automatically.
- Route to your teamHand off complex queries to a human agent seamlessly.
Key features
What’s included
Facebook Automation runs on the same platform as every other product — one set of contacts, one inbox, one set of reports.
- Messenger auto-responsesInstant answers to FAQs, hours, pricing and location.
- Comment-to-DM automationConvert public comments into private, sales-ready chats.
- Lead Ads integrationCapture and respond to Facebook Lead Ad submissions instantly.
- Business-hours logicShow different automated messages in and out of hours.
- Human handoff rulesEscalate to a live agent when a conversation needs a person.
Benefits
Why it matters
- Keeps response times low on a channel many customers use as their first touchpoint.
- Captures leads generated by ad spend that would otherwise go unanswered.
- Reduces repetitive manual replies for your team.
Works with
- Facebook Business Manager
- Meta Lead Ads
- CRM systems
FAQ
Questions, answered
Yes — automation handles routine questions while your team stays fully in control of any conversation.
Yes, it connects directly with Lead Ads and comment-based ad campaigns.
You control the tone and can introduce the assistant clearly, then hand off to a human at any point.
Yes — pair it with Unified Team Inbox to manage every channel in one place.
Works even better together