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Messaging & voice · IVR Solutions

Answer every call. Miss no customer.

A voice menu that answers instantly, routes callers to the right team and never puts them on hold.

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The problem

Phone lines still carry your most urgent customer conversations, but missed calls, long hold times and manual call routing cost you leads and frustrate callers — especially outside office hours.

How it works

Four steps from setup to results

  1. Choose your numberGet a cloud virtual number (toll-free or local) set up in minutes.
  2. Design your call flowBuild the voice menu visually: greetings, “press 1 for sales”, language options.
  3. Route intelligentlySend callers to the right agent or team by menu choice, time of day or availability, with voicemail as a fallback.
  4. Track every callSee call volume, missed calls, durations and recordings in one dashboard.
Key features

What’s included

IVR Solutions runs on the same platform as every other product — one set of contacts, one inbox, one set of reports.

  • Visual call-flow builderDesign multi-level voice menus without any coding.
  • Smart call routingRoute by department, language, business hours or round robin.
  • Multi-language greetingsRecorded or text-to-speech prompts in your customers’ languages.
  • Call recording & analyticsReview calls and track volume, answer rates and missed calls.
  • Missed-call follow-upAutomatically send a WhatsApp or SMS message when a call is missed.
A closer look

Inside IVR Solutions

Incoming call answered by a voice menu and routed to the right team
Incoming call answered by a voice menu and routed to the right team
Callers connected to Sales, Support or Billing automatically
Callers connected to Sales, Support or Billing automatically
Call routing with 24/7 availability, analytics and recording
Call routing with 24/7 availability, analytics and recording
Benefits

Why it matters

  • Every call is answered or captured, 24/7 — no more silent missed calls.
  • Callers reach the right team faster, with fewer transfers.
  • Voice and WhatsApp work together on one platform — a missed call becomes a conversation.
Built for
Works with
  • CRM systems
  • WhatsApp Business API
  • Unified Team Inbox
  • Telephony / SIP providers
FAQ

Questions, answered

No — it’s cloud-based and works with your existing phones, mobile apps or softphones.

In many cases yes, depending on your carrier and number type — we’ll confirm during onboarding.

Yes — build menus that route by language, department, time of day or agent availability.

Yes — missed or abandoned calls can automatically trigger a WhatsApp or SMS follow-up.

Works even better together

Pair it with

WhatsApp Business APIVerified, two-way messaging at scaleRCSRich, branded business textingCampaignsSegmented broadcasts that get read

Never miss a call again.

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